Snug-a-Ware Pony, Donkey and Dog Clothing website
(We even do some things for people too! Small sizes a speciality)

We want you to be completely satisfied with your purchase, and strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn’t quite fit. That is why we make returns easy.

You are free to return almost any item within 14 days of receipt. We pay all shipping costs if a return is a result of our error and you are exchanging it for the item you ordered (i.e. received an incorrect or defective item, etc). All other returns are responsible for roundtrip shipping.

How to Set Up a Return
Returns are processed and credited within 7 to 14 days of receipt. If the time lapse between your original purchase and refund processing is greater than 60 days, we may refund your money via check or PayPal. Otherwise, return credit will be issued in the same manner as the original payment method.

We highly recommend the use of a trackable shipping method such as Post Office. .All items must be returned in their original factory packaging.  All returned items must be unassembled and repackaged in the manner they were originally received.

Shipping Fees
Shipping costs are not refundable. Customers are responsible for round trip shipping on returned items. If you received free shipping then actual outbound shipping costs will be deducted from your refund. International shipping costs are not refundable. Please contact us to confirm return eligibility for any special order or custom made products.

How to Cancel an Order
Most orders ship within 24-72 hours. Please call us immediately if you should choose to cancel your order. We promise to make every effort to cancel your order before it ships. If we are unable to cancel an item before it ships, it will be subject to our standard return policy.

We will confirm all cancellations submitted to us, whether successful or not, via e-mail or by phone.

Email: enquiries@snug-a-ware.co.uk
Tele:   07547891828

** FOR POSTAGE OUTSIDE GB PLEASE EMAIL OR PHONE **
Please make cheques payable to Dawn Bass
(Trade Enquiries Welcome)

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